FAQs


CUSTOMER SUPPORT
Please contact our customer support teams by the following methods:
- General help: info@clampitt.com
- Help with online ordering and orders placed: websitehelp@clampitt.com
- Invoices, statements, W9 requests and credit questions: creditdepartment@clamptt.com
- Customer or Company Account help: accounts@clampitt.com
- Sales: info@clampitt.com
- Samples: samples@clampitt.com
- Website help: websitehelp@clampitt.com
You can also chat with us by opening the chat window in the bottom right-hand corner of every page, M-F, 8am-5pm CST.
ONLINE ORDERS:
Absolutely! You don't have to have an account with us to order online, but if you're looking to connect your current Clampitt company account, or create a customer account, please see the 'Customer & Company Accounts' section.
Also - it is our goal to make your paper, envelope & equipment buying and browsing as seamless as possible. We love to hear feedback, so if you have a suggestion on how we can improve or what we are doing right, please let us know!
You can use our website by browsing our products through the main navigation or searching for the product you'd like. You can then choose the amount you'd like to order and click 'Add to Cart.'
When you have what you need in your cart, you can proceed to checkout and follow the steps to complete your purchase!
We've set up a website help series for customers, or if you're having trouble, reach out to websitehelp@clampitt.com.
We accept all major credit cards, COD & payment terms (if you have a compnay account with us).
No, you do not need an account to place an order on our website and can check out as a guest.
However, if you create a customer account you can track your online orders, create and share wishlists and check out faster.
You can also create an online company account if you have a company account with us.
Please see our 'Customer & Company Accounts' section for more information.
After placing your order, you’ll receive a confirmation email with your order number and details. If you don’t see it, check your spam folder or contact us.
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, contact us as soon as possible at info@clampitt.com. Changes are not guaranteed after processing begins.
Once your order has been processed, you'll receive an email form us. If you have not received your order, please contact us at info@clampitt.com.
Contact us as soon as you can at info@clampitt.com. If the order hasn’t shipped yet, we’ll do our best to correct it before it goes out.
You can reach us:
- Order help: info@clampitt.com
- Phone: 214-638-3300
- Chat: bottom right-hand of every page, open M-F 8am-5pm CST.
- Website help: websitehelp@clampitt.com
- Website form: contact us page
Our FasClampitt Stores are more tailored toward small quantities and cash sales. However, if you need only a small amount of parent/folio size sheets we can definitely help you at our main branches.
Our Fasclampitt locations stock the bulk of our envelope inventory.
If you cannot find the product you need, please contact us via chat (lower right-hand of every page) M-F 8am-5pm.
If it is outside of business hours, please email us at info@clampitt.com.
You can also fill out a custom product inquiry form if you need a different color, cut, etc.
Please also view our Product FAQs.
You can change the sheet count on your order in a few different ways.
On the category pages, you can adjust the sheet count before adding to your cart.
On the product page, you can a